Terms of Service

Welcome to Inkris ("Inkris", "Company", "we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our websites, applications, platform, marketplace, CRM, communications tools, telephony tools, lead and inquiry management tools, and related services (collectively, the "Services").

By accessing or using the Services, creating an account, selecting a plan, entering payment information, accepting an order summary, clicking "I Agree", or continuing to use the Services, you agree to be bound by these Terms.

If you are using the Services on behalf of a company, brokerage, corporation, partnership, sole proprietorship, team, or other organization, you represent and warrant that you are authorized to bind that organization. That organization is responsible for all activity, purchases, subscriptions, commitments, usage, and payment obligations made through the account.

If you do not agree to these Terms, you may not access or use the Services.

These Terms work together with any Master Service Agreement, order form, service package, invoice, checkout page, subscription confirmation, plan details, marketplace configuration, or other agreement accepted by you.

If you have accepted a Master Service Agreement or order form, those documents may contain additional commercial terms governing subscriptions, commitments, billing, credits, marketplace inquiry delivery, pay-per-lead delivery, dispute resolution, and collections.

If there is a conflict between these Terms and a signed order form, accepted order summary, invoice, or Master Service Agreement, the more specific commercial document will control for that issue.

Inkris provides a sales and operations platform and related marketplace services. Depending on your selected plan, account configuration, or package, the Services may include CRM tools, pipeline tools, lead and inquiry management, sales workflow tools, telephony, call tracking, power dialer, SMS, messaging, automation, marketplace inquiry delivery, pay-per-lead delivery, live call transfers, appointment-booked inquiries, onboarding, support, and related add-ons.

Inkris is not a broker, lender, insurer, real estate brokerage, contractor, legal advisor, financial advisor, employment agency, fiduciary, or agent of any user or customer.

Inkris does not guarantee closed deals, funded transactions, approved loans, issued policies, signed clients, booked appointments unless expressly purchased as appointment-booked inquiries, appointment attendance, revenue, profit, conversion rate, cost per acquisition, or return on investment.

By creating an account or using the Services, you agree to receive transactional, service-related, account-related, billing-related, security-related, and operational communications from Inkris.

These communications may include emails, SMS messages, phone calls, platform notifications, billing notices, account notices, lead or inquiry notifications, support messages, and service updates.

You may opt out of non-essential marketing communications at any time by following the unsubscribe instructions provided in those messages. You may not opt out of essential transactional, billing, legal, security, or service-related communications while maintaining an active account.

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account.

You agree to provide accurate, complete, and current account, company, billing, payment, service, targeting, and contact information.

You are responsible for all actions taken by your owners, employees, contractors, agents, administrators, users, and representatives.

Inkris may suspend, restrict, or terminate access if we believe your account information is inaccurate, your account is being misused, your payment method is invalid, your activity creates risk, or you have violated these Terms or another applicable agreement.

If you purchase any product, subscription, add-on, marketplace service, pay-per-lead delivery, credit package, telephony service, onboarding service, or other paid feature through the Services, you may be required to provide billing and payment information.

You represent and warrant that you are authorized to use the payment method provided and that all billing information is accurate and complete.

By providing a payment method, you authorize Inkris and its payment processors to charge that payment method for subscriptions, recurring fees, commitment fees, usage charges, pay-per-lead charges, credit purchases, upgrades, add-ons, telephony charges, SMS charges, phone number charges, onboarding fees, activation deposits, setup fees, taxes, overdue amounts, and other purchases authorized through the Services.

Some parts of the Services are billed on a subscription basis. Subscriptions are billed in advance on the billing cycle disclosed at the time of purchase or shown in your account.

Subscriptions automatically renew unless cancelled before the applicable renewal date in accordance with the cancellation method made available by Inkris.

You may cancel an eligible month-to-month subscription through your account dashboard or by contacting support at support@inkris.ca before the next renewal date. Cancellation prevents future renewal but does not refund amounts already billed.

Cancelling, failing to use the Services, removing a payment method, disputing a charge, or verbally telling an Inkris representative that you no longer wish to continue does not cancel an active subscription unless cancellation is completed through the platform or confirmed by Inkris in writing.

Commitment-based subscriptions require payment for the full selected term and may not be paused, downgraded, or cancelled early unless expressly approved by Inkris in writing.

Commitment terms may include 3-month, 6-month, 12-month, annual, enterprise, upgraded, or other fixed-term packages.

You remain responsible for all fees due for the full commitment term regardless of usage, dissatisfaction, business changes, staffing changes, lead conversion results, replacement requests, non-payment, attempted cancellation, or chargebacks.

If you stop paying, attempt to cancel early, file a chargeback, or otherwise breach a commitment term, Inkris may accelerate and invoice the remaining unpaid fees for the commitment term to the maximum extent permitted by law.

Inkris may use credits as internal platform units to allocate, price, track, and route eligible marketplace inquiries or services.

Credits are not cash, stored value, gift cards, securities, prepaid financial accounts, or refundable balances. Credits have no monetary redemption value and may not be sold, transferred, withdrawn, assigned, or redeemed for cash.

Credit costs may vary by product type, service category, industry, geography, exclusivity, delivery type, inquiry quality, marketplace supply, plan tier, routing rules, and account configuration.

Credits may be deducted when an inquiry is delivered, assigned, transferred, routed, or otherwise made available to you, whether or not you later convert the inquiry into revenue.

Unused credits may roll over only as expressly allowed by your plan, order summary, or account configuration. Rollover credits may be subject to caps, expiry rules, forfeiture rules, and other limitations.

If your account lapses, is cancelled, is terminated, is suspended for non-payment, or is not in good standing, unused credits, rollover credits, and undelivered allocations may be forfeited without refund or cash credit.

Inkris may provide marketplace inquiries, leads, contact records, live transfers, appointment-booked inquiries, or other lead-related services depending on your selected plan or account configuration.

An inquiry or lead is considered delivered when it is made available in your workspace, assigned to your account, routed to you, transferred by phone, sent by notification, displayed in the platform, made available through an integration, or otherwise provided through the Services.

Inkris makes commercially reasonable efforts to verify available contact information and stated intent where applicable. However, Inkris does not guarantee that every inquiry will answer, respond, qualify, remain interested, attend an appointment, choose your business, sign an agreement, close a transaction, or generate revenue.

An inquiry is not invalid solely because the contact does not answer, later changes their mind, says they are no longer interested, compares multiple providers, fails to qualify under your internal criteria, does not provide documents, has poor credit, lacks income, lacks equity, chooses a competitor, misses an appointment, or does not produce revenue.

Any stated monthly inquiry amount, lead amount, quota, credit amount, or estimated delivery volume is used for plan allocation and billing purposes only and does not guarantee delivery of a specific number of inquiries within a specific calendar month unless expressly stated in a signed order form approved by Inkris.

Delivery depends on marketplace supply, consumer demand, selected services, geography, targeting rules, filters, exclusivity settings, lead source availability, account standing, plan tier, routing logic, consumer eligibility, delivery caps, payment status, and other factors.

Inkris does not guarantee equal monthly pacing, specific daily volume, specific weekly volume, or delivery by a specific date unless expressly stated in a signed order form.

Undelivered eligible allocations may roll over only while your account remains active and in good standing, subject to applicable rollover caps, expiry rules, credit rules, and plan limitations.

Unless expressly purchased as exclusive or configured as exclusive through the platform, inquiries may be shared with multiple providers.

You acknowledge that consumers may compare multiple providers, receive competing offers, and choose not to proceed with you.

Exclusive delivery means Inkris will not intentionally sell or route the same inquiry to another provider within the applicable exclusive delivery scope. Exclusive delivery does not guarantee that the consumer has not contacted, been contacted by, or will not independently contact other providers outside the Inkris platform.

Exclusive delivery may require additional credits, higher pricing, upgraded plan access, or other account settings.

For pay-per-lead, marketplace-only, or usage-based accounts, you authorize Inkris to charge your payment method on file upon delivery of each billable inquiry, subject to your selected budget, caps, targeting, account configuration, and payment status.

You are responsible for configuring and maintaining accurate budgets, caps, target services, locations, filters, and payment information.

If payment fails, Inkris may pause delivery, disable routing, suspend marketplace access, require prepayment, retry the payment method on file, remove you from delivery selection, or require updated billing information before future delivery.

Any activation deposit, budget deposit, prepaid marketplace balance, or similar amount is non-refundable unless expressly stated otherwise in writing. Such amounts are credited toward eligible future marketplace inquiry charges and are not a fee for any guaranteed number of inquiries.

Your sole remedy for a replacement-eligible invalid inquiry is a replacement inquiry, credit adjustment, or other account adjustment as determined by Inkris in its reasonable discretion.

Replacement requests must be submitted through the platform within seven (7) days of receiving the inquiry and must include the required reason, notes, and supporting details.

Inkris may approve, deny, or review replacement requests based on platform records, delivery records, contact data, call history, SMS records, email logs, consumer responses, source data, and other available information.

Replacement requests do not pause billing, extend commitment terms, create refund rights, excuse payment obligations, cancel a subscription, reduce amounts due, prevent collections, or invalidate other delivered inquiries.

Dissatisfaction with lead quality, inability to close, lack of qualification under your internal criteria, low conversion, slow consumer response, consumer indecision, or your business changes do not entitle you to refunds or credits except as expressly provided in the applicable replacement policy.

You are solely responsible for contacting inquiries promptly, answering calls and live transfers, following up with inquiries, maintaining accurate business information, configuring targeting preferences, reviewing delivery logs, reviewing invoices, updating inquiry statuses, managing your sales process, maintaining payment information, training your team, and determining whether an inquiry is suitable for your business.

Your failure to contact, follow up, answer, update, configure, review, maintain payment information, or use the Services does not invalidate delivered inquiries or reduce payment obligations.

You are solely responsible for complying with all laws, regulations, licensing requirements, industry rules, privacy rules, telemarketing rules, anti-spam rules, consumer protection rules, mortgage rules, insurance rules, real estate rules, employment rules, and other obligations applicable to your business and use of the Services.

You may not use the Services to violate applicable law, mislead consumers, misrepresent products or services, contact consumers unlawfully, upload unlawful data, send spam, harass or abuse consumers, interfere with platform operations, circumvent billing or routing systems, scrape data, reverse engineer the platform, resell unauthorized data, or misuse marketplace inquiries.

You may not use the Services in a way that harms Inkris, other users, consumers, platform integrity, deliverability, security, or Inkris's reputation.

Inkris may suspend, restrict, or terminate access if we reasonably believe you have violated this section.

Marketplace inquiry data is provided solely for your internal business use in connection with the Services.

You may not resell, broker, redistribute, publish, transfer, share, scrape, export in bulk, or commercially exploit inquiry data except as necessary to provide your own services to the consumer or as required by law.

Inkris may maintain platform records, delivery records, credit logs, call logs, SMS logs, email logs, user activity records, billing records, routing records, and audit logs for operational, compliance, billing, analytics, support, and enforcement purposes.

You are responsible for any content, data, messages, files, notes, call recordings, transcripts, business information, user information, or other materials you upload, send, store, or otherwise make available through the Services.

You represent and warrant that you own or have the necessary rights, consents, and permissions to submit and use such content through the Services.

You grant Inkris a limited right to process, store, transmit, display, and use your content as necessary to provide, secure, improve, support, and operate the Services.

The Services may include telephony, SMS, email, call recording, voicemail, transcription, power dialer, call tracking, and related communications tools.

You are solely responsible for how you use these tools and for complying with applicable consent, call recording, telemarketing, anti-spam, privacy, and communications laws.

Third-party providers may be used to provide communications features. Inkris is not responsible for delays, outages, deliverability issues, carrier filtering, blocked messages, failed calls, transcription errors, or third-party provider limitations.

You acknowledge that call recording, SMS, email, and telephony features may require consent from consumers, users, or employees depending on applicable law and your use case.

Inkris offers optional email integration features that allow users to connect their Google account, including Gmail, to the Services for in-app email communication and CRM activity tracking.

When enabled by the user, Inkris may access limited Google user data such as email metadata and message content strictly to provide user-facing features explicitly authorized by the user.

Inkris only requests and accesses the minimum Google user data necessary to operate the functionality authorized by the user.

Inkris's use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• Google user data is used solely to provide user-requested features within the Services. • Google user data is not used for advertising, marketing, or profiling purposes. • Google user data is not sold, shared, or transferred to third parties except as necessary to operate the Services, provide the requested functionality, maintain security, comply with legal obligations, or as otherwise permitted by the Google API Services User Data Policy. • Users may revoke Google account access at any time through their Google account settings or available Inkris account settings. • Inkris does not retain or store full copies of users' email inboxes. Any temporary processing or caching of data is performed securely and only for the duration required to provide the Services, unless retention is necessary for user-requested CRM activity records, security, compliance, or legal obligations.

The Services may integrate with or rely on third-party providers, including payment processors, telephony providers, messaging providers, email providers, analytics tools, cloud infrastructure providers, advertising platforms, and other technology services.

Inkris is not responsible for delays, outages, errors, limitations, price changes, policy changes, deliverability issues, or failures caused by third-party providers.

All intellectual property related to the Services remains the exclusive property of Inkris and its licensors.

This includes the platform, software, technology, workflows, routing logic, credit systems, algorithms, user interface, designs, documentation, trademarks, data models, and related intellectual property.

You receive a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the applicable subscription term, subject to these Terms and any applicable agreement.

You may not copy, reverse engineer, resell, sublicense, modify, scrape, interfere with, or create derivative works based on the Services except as expressly permitted by Inkris.

Inkris may modify subscription fees, usage fees, credit costs, add-on fees, telephony fees, marketplace fees, and other charges with reasonable prior notice where required.

Changes generally take effect at the start of the next billing cycle, renewal term, plan change, or future purchase unless otherwise stated.

Marketplace pricing, pay-per-lead pricing, credit costs, usage-based charges, third-party pass-through costs, and optional add-ons may change based on platform configuration, marketplace conditions, provider costs, or plan rules.

All fees are non-refundable once billed, except where required by law or expressly stated in a written order form approved by Inkris.

This includes subscription fees, commitment fees, usage charges, credit purchases, setup fees, onboarding fees, activation deposits, add-ons, telephony fees, SMS fees, phone number fees, and marketplace charges.

The sole remedy for replacement-eligible invalid inquiries is replacement, credit adjustment, or another account adjustment as determined by Inkris.

Dissatisfaction with lead quality, failure to close deals, failure to generate revenue, business changes, staffing changes, lack of use, consumer non-responsiveness, consumer disinterest after submission, or your internal qualification requirements do not entitle you to refunds.

Invoices, delivery logs, credit logs, replacement records, payment processor records, and platform records may be provided electronically and are deemed sufficient itemization of Services, charges, credits, replacements, and amounts owing.

You must notify Inkris in writing of any invoice dispute within seven (7) days of the invoice date. Any invoice or charge not disputed within seven (7) days is deemed accepted.

All outstanding balances remain payable regardless of disputes, replacement requests, dissatisfaction, support requests, or alleged underperformance.

You may not withhold, offset, delay, deduct, or refuse payment based on pending replacement requests, disputed inquiries, unresolved support issues, or other claims.

Chargebacks, bank disputes, failed payments, removal of payment method, or non-use of the Services do not relieve payment obligations.

Inkris may suspend Services, pause delivery, disable routing, accelerate unpaid commitment amounts, require prepayment, and recover reasonable collection costs, legal fees, court costs, arbitration costs, chargeback fees, administrative fees, and third-party collection agency fees to the maximum extent permitted by law.

You agree that Inkris's platform records, delivery logs, routing records, timestamps, credit logs, invoice records, payment processor records, call records, SMS logs, email logs, user activity logs, agreement acceptance records, and internal audit logs are admissible and constitute prima facie evidence of delivery, billing, account activity, acceptance, and amounts owed unless proven otherwise by clear evidence.

You are responsible for reviewing available platform records, delivery logs, invoices, and account activity.

Your failure to review platform records does not invalidate delivery, billing, or payment obligations.

You agree that electronic acceptance has the same force and effect as a handwritten signature.

Inkris may store and rely on electronic records of acceptance and account activity, including user ID, company ID, email address, timestamp, IP address, browser or device information, accepted agreement version, checkout details, subscription details, payment records, order records, and audit logs.

Electronic records may be used to prove acceptance, authorization, plan selection, payment authorization, and account activity.

Inkris may suspend, restrict, or terminate access to the Services at any time if you fail to pay amounts owed, breach these Terms, file a chargeback, misuse the Services, violate applicable law, misuse inquiry data, harm consumers, interfere with platform operations, provide false information, act abusively toward Inkris staff, or create legal, compliance, security, or reputational risk.

Termination does not relieve you of amounts owed before termination or remaining amounts due under a commitment term.

Upon termination, you may lose access to the platform, inquiries, credits, records, and account data, subject to applicable law and Inkris's data retention practices.

The Services are provided on an "AS IS" and "AS AVAILABLE" basis except as expressly stated in a written agreement.

Inkris disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free operation, availability, accuracy, and results.

Inkris does not warrant that the Services will meet your specific business requirements, produce any particular outcome, or be uninterrupted, secure, or error-free.

To the maximum extent permitted by law, Inkris's total liability for any claim arising out of or relating to the Services, these Terms, inquiries, billing, credits, platform access, marketplace delivery, or related matters shall not exceed the fees paid by you to Inkris in the thirty (30) days immediately preceding the event giving rise to the claim.

In no event shall Inkris, its directors, officers, employees, contractors, partners, agents, suppliers, affiliates, or service providers be liable for any indirect, incidental, special, consequential, punitive, exemplary, or lost profit damages, including loss of revenue, loss of goodwill, loss of business opportunity, loss of data, or business interruption.

You agree to defend, indemnify, and hold harmless Inkris, its directors, officers, employees, contractors, partners, agents, suppliers, affiliates, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including legal fees, arising out of or relating to your use of the Services, your products or services, your contact with consumers, your violation of law, your breach of these Terms, your misuse of inquiry data, your misrepresentations to consumers, or disputes between you and consumers or third parties.

The parties will first attempt to resolve disputes in good faith through written notice and business discussions.

Except for the excluded claims listed below, any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration in Toronto, Ontario under the Arbitration Act, 1991, S.O. 1991, c. 17.

The arbitration shall be conducted in English by a single arbitrator. The arbitrator may award costs, legal fees, interest, and other relief available under these Terms or applicable law.

You waive any right to participate in a class action, collective action, or representative proceeding against Inkris.

Notwithstanding the arbitration requirement, Inkris may bring claims in any court of competent jurisdiction, including Small Claims Court where applicable, for unpaid fees, collections, chargebacks, injunctive relief, misuse of inquiry data, unauthorized use of the Services, intellectual property infringement, account misuse, or enforcement of payment obligations.

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Subject to the dispute resolution section above, exclusive venue lies in the courts of Ontario or the agreed arbitration tribunal.

We may update these Terms from time to time.

Changes are effective when posted on this page or when otherwise made available through the Services, unless a later effective date is stated.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms.

For material changes, Inkris may provide notice by email, platform notification, account message, or other reasonable method.

If any provision of these Terms is found unenforceable, invalid, or unlawful, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will remain in full force and effect.

Inkris's failure to enforce any provision of these Terms does not waive its right to enforce that provision later.

Any waiver must be in writing and signed by Inkris.

You may not assign, transfer, delegate, or sublicense these Terms, any account, any subscription, any credits, or any rights under the Services without Inkris's prior written consent.

Inkris may assign or transfer these Terms in connection with a merger, acquisition, corporate reorganization, financing, asset sale, change of control, or transfer of business operations.

These Terms, together with any applicable Master Service Agreement, order form, service package, invoice, checkout page, subscription confirmation, platform agreement, and Privacy Policy, form the agreement between you and Inkris regarding the Services.

You acknowledge that you have not relied on any statement, promise, representation, estimate, forecast, or guarantee not expressly included in these Terms or another applicable written agreement approved by Inkris.

If you have questions about these Terms, contact us at support@inkris.ca.